" At Covenant Directions, we are committed to protecting your privacy and ensuring the security of your personal information. Our privacy policy is a commitment to each client. This privacy policy outlines how we collect, use, and safeguard your data. "
Our Privacy Policy
At Covenant Directions, we are committed to protecting your privacy and ensuring the security of your personal information. Your contact information and personally identifiable information (PII) is required by law to be kept private by any agent or agency providing guidance and/or services with The Marketplace for insurance. We DO NOT share any client information with any third parties. SMS consent and phone number will not be shared with third parties for SMS purposes.
How We Collect and Use Your Data
- Collection: We collect only the information necessary to provide you with the best possible service and to comply with legal requirements.
- Usage: Your data is used exclusively to offer you personalized insurance options, assist with enrollment processes, and provide ongoing support.
- Security: We employ robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
Your trust is paramount to us, and we adhere to strict confidentiality standards to maintain your privacy. Should you have any questions or concerns about our privacy practices, please do not hesitate to contact us.
Schedule an appointment to speak with a Federal Marketplace licensed agent today!
Rest assured, your information is used solely for these purposes and is protected under our stringent privacy policies.
How to opt-in and opt-out for SMS text messages
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Opt-In
SMS Text Messaging Opt-In
To receive updates and communications about insurance coverage from Covenant Directions via SMS text messaging, please provide your explicit consent by visiting our consent for contact form. You will be required to actively confirm your consent to receive SMS text messages from Covenant Directions and it's agents.
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Opt Out
If at any time you wish to stop receiving communications from us, you can easily opt out. For SMS messages, simply reply 'STOP' to any message you receive from our company line(s) or any of our agent's lines or submit your request in writing via e-mail to help@cdirections.com.
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Why we may text you
For your convenience as a client, we may use SMS or MMS text messaging to send you information about your coverage options, your enrolled coverage and links to and from any rewards programs or payment processors for your coverage with our company. Being able to use direct text messaging to market the best products available to you makes life easier for both you and for us!
How to opt-in and opt-out for calls
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Direct Call Opt-In
To receive updates and communications about insurance coverage from Covenant Directions via direct phone call, please provide your explicit consent by visiting our consent for contact form. You will be required to actively confirm your consent to receive direct calls from Covenant Directions and it's agents.
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Direct Call Opt-Out
For direct call opt-out, either reply to any company line(s) via SMS text message to submit your request, submit the request via e-mail to help@cdirections.com or contact our customer service at (866)-949-3404.
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Why we may call you directly
In the interest of assisting all of our clients to the best of our ability, we are sure to reach out by direct call in situations where there are time constraints related to enrolling or continuing a client's coverage to assist them with keeping their accounts in good standing.
How to opt-in and opt-out for e-mails
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E-mail Opt-In
To receive updates and communications about insurance coverage from Covenant Directions via e-mail, please provide your explicit consent by visiting our consent for contact form. You will be required to actively confirm your consent to receive e-mail communications from Covenant Directions and it's agents.
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Email Opt-Out
For e-mail opt-out, either reply to any company line(s) via SMS text message to submit your request, submit the request via e-mail to help@cdirections.com or contact our customer service at (866)-949-3404.
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How we use your e-mail address
We use e-mail addresses for forwarding plan information and availability to our clients to make connecting to world class coverage fast, efficient and convenient.
How Your Information is Used
At Covenant Directions, we collect and use your information to provide personalized and effective services. Here's how:
Service Provision:
Your information helps us tailor our healthcare coverage recommendations to meet your unique needs.
Communication:
We use your contact details to send updates about your inquiries, coverage options, and policy changes.
Compliance and Security:
We process your information to comply with legal obligations and to ensure the security of our services.
Feedback and Improvement:
Your feedback helps us enhance our services. We analyze the information to understand your needs better and improve our offerings. We employ cutting edge security measures and data encryption to protect your data from unauthorized access or disclosure.
User Rights
Access Your Data
View and request a copy of the personal information we have collected about you.
Correct Your Data
Update or correct any inaccuracies in your data.
Opt-Out of Communications
Unsubscribe from marketing messages at any time.
Information Portability
Request a copy of your information in a portable format.
Request Deletion
Ask for your personal information to be deleted, subject to certain legal obligations.
Non-Discrimination:
Exercise your rights without discrimination.